Zenni Optical reviews? What do people say on Yelp, Reddit, BBB, and Glassdoor?

Is Zenni Optical a safe and legitimate site to use? How do customers rate Zenni Optical? Is Zenni Optical a scam, what are the most common complaints?
Customer service rating: 4.0 - 2 ratings

Share your experience with Zenni Optical's customer service

0 answers +0 votes
As part of your review, please rate Zenni Optical's customer service:
Click a star to rate
Click a star to rate
Add answer Cancel
Knoji Staff
138
Posted Jul 4, 2018

Better Business Bureau (BBB)

Zenni Optical has a positive rating on BBB of between A- to A+. The Better Business Bureau has enough data on Zenni Optical to grade them, and they've assigned them a positive score. Most likely, Zenni Optical has responded in a timely fashion to any customer complaints such that customers have been happy and the BBB has recorded a positive score for the company.

You can see Zenni Optical's BBB rating and scorecard here.

Glassdoor

Zenni Optical has neutral to slightly positive feedback on Glassdoor. Out of 6 ratings Zenni Optical has received a 3 star rating by current and former employees. This indicates that Zenni Optical likely has solid employment policies and practices, but some employees may have been unhappy or may have filed complaints.

You can see Zenni Optical's Glassdoor reviews here.

Trustpilot

Consumers on Trustpilot have generally given Zenni Optical positive ratings. Consumers have posted 346 ratings on Trustpilot and given them roughly 4 stars. Consumers appear to be generally happy with Zenni Optical's service and their Trustpilot reviews tend to reflect that.

You can see Zenni Optical's Trustpilot reviews here.

Reddit

We found a thread on Reddit where users have shared their experiences with Zenni Optical.

Generally, the feedback on Zenni Optical among Redditors has been positive. Most of the responses to this thread about Zenni Optical were from people who had experience with this brand and posted positive feedback.

You can see the full Reddit thread on Zenni Optical here.

Learn more at zennioptical.com.

Shopping tip: (December 19, 2018): Use promo code HIMQ3TNNS3 to save 10% off at zennioptical.com — redeem it here. You can also view more Zenni Optical promo codes.

This user rated Zenni Optical's customer service: 4.0
Upvote
Not helpful
Sophia Harris
10
Posted Feb 16, 2018

You can rely on them, they are really trustworthy.

This user rated Zenni Optical's customer service: 4.0
Upvote
Not helpful
Rated 3.9 - 56 reviews

About Zenni Optical

Zenni Optical is a major eyeglasses company operating the e-commerce site zennioptical.com. Zenni Optical sells its products and services in the eyeglasses vertical, offering discounts and promo codes to its customers infrequently. Zenni Optical has good ratings among shoppers on Knoji, with 56 ratings and an average rating of 3.9 stars. Zenni Optical scores very highly compared to other brands in the eyeglasses industry, providing 18 e-commerce features to better serve its customers.

Zenni Optical's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
Zenni Optical offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
Free Shipping:
Maybe
It appears that Zenni Optical may not offer free shipping currently. Read full answer >>
International Shipping:
Yes
Zenni Optical offers international shipping for qualifying orders and customers, according to their international shipping policies. See policies and program details on their international shipping policies page. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
Zenni Optical accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
Paypal:
Yes
Zenni Optical accepts PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page. Read full answer >>
Apple Pay:
Maybe
It appears that Zenni Optical may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that Zenni Optical may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
Zenni Optical supports a promo code box on their website. Check the Zenni Optical promo codes page for the latest coupon codes from Zenni Optical. Read full answer >>
Sales:
Yes
Zenni Optical runs a clearance and promotions page on their website. Check the official Zenni Optical sales page for the latest discounted prices and sales directly from Zenni Optical Read full answer >>
Black Friday Ad:
Yes
Zenni Optical offers Black Friday ad for qualifying orders and customers, according to their Black Friday ad policies. See policies and program details on their Black Friday page page. Read full answer >>
Cyber Monday Ad:
Yes
Zenni Optical offers Cyber Monday ad for qualifying orders and customers, according to their Cyber Monday ad policies. See policies and program details on their Cyber Monday page page. Read full answer >>
Military Discounts:
Maybe
It appears that Zenni Optical may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Yes
Zenni Optical offers their own coupons and promotions page on their website. Check the official Zenni Optical coupons page for the latest offers directly from Zenni Optical Read full answer >>
Student Discounts:
Maybe
It appears that Zenni Optical may not offer student discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that Zenni Optical may not offer senior discounts currently. Read full answer >>
Birthday Discounts:
Maybe
It appears that Zenni Optical may not offer birthday discounts currently. Read full answer >>
Price Matching:
Maybe
It appears that Zenni Optical may not offer price matching currently. Read full answer >>
Competitor Coupons:
Maybe
It appears that Zenni Optical may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that Zenni Optical may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
Zenni Optical offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Maybe
It appears that Zenni Optical may not offer money-back guarantee currently. Read full answer >>
Gift Cards:
Yes
Zenni Optical offers gift cards and discounted gift cards during special promotional events. Find gift cards for Zenni Optical. with their gift card program. See policies and program details on their gift cards page. Read full answer >>
Loyalty Programs:
Maybe
It appears that Zenni Optical may not offer loyalty programs currently. Read full answer >>
Customer Reviews:
Maybe
It appears that Zenni Optical may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that Zenni Optical may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that Zenni Optical may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that Zenni Optical may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that Zenni Optical may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that Zenni Optical may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Yes
Zenni Optical offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Read full answer >>
Mobile Apps:
Maybe
It appears that Zenni Optical may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
Zenni Optical offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
View all features